Effed by Comcast, Yet Again

Wow. Just when I thought Comcast "Customer Service" could not get any more ridiculous, along comes this craziness:

I get an email from Comcast saying my statement is available online. I click on the link in the email and am prompted to enter my user-name. Underneath the box for user-name it says "Your user-name is your email address." So I enter my email address (the one to which they had sent the message about my bill).

Then it says, "Invalid user-name." So I try another user-name, which is not an email address, just my last name. This one works, and I am then prompted to enter my password. Whenever I try to do this, it automatically decides my user-name should be followed by "@comcast.net". I don't have a Comcast email account, so I can't figure out why it keeps doing this.

It keeps telling me that the password is invalid. So I click on "I forgot my user-name and password." It then prompts me to enter my phone number, and tells me the email associated with the account is "xxxxxxx(user-name)@comcast.net". So I try again, and click "I forgot my password." Now it tells me "There is no password associated with the account."

NO SHIT. THAT'S BECAUSE I NEVER CREATED THIS USER-NAME. YOU FREAKING MADE IT UP. HOW AM I SUPPOSED TO LOG IN IF YOU RE-SET MY USER-NAME AND I HAVE NO PASSWORD?

So it then says, "click here to chat live with a customer service representative." So I click, and then I get a message saying, "There seems to be an unusually long wait to chat with a service representative. Try calling 1-800-COMCAST."

F you, Comcast. I hate your guts.